Returns & Refund Policy — Taigh Ryan Co

Last updated: 11/19/2025

At Taigh Ryan Co, we want you to love your purchase.
Because our products are made to order, we handle returns and replacements a bit differently than traditional retailers. Please review our policy carefully before placing an order.

Most items are custom printed on demand by our production partners. As a result, returns are primarily intended to address manufacturing defects, misprints, or items damaged in transit, with limited eligibility for non-defective returns as outlined below.

1. Made-to-Order Products

All Taigh Ryan Co items are produced specifically for you once an order is placed. Each product is created on demand and is not mass-produced or stocked in advance.

Because of this made-to-order process, returns and exchanges are not guaranteed and are evaluated based on the conditions outlined in this policy.

We encourage customers to review all product details, sizing charts, and descriptions carefully prior to checkout. If you have questions before ordering, we’re happy to help.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, we will replace it at no cost to you.

Eligible defect-related issues must be reported within 7 days of delivery.

To request a replacement, please contact us within 7 days with:

  • Your order number
  • A description of the issue
  • Clear photos of the item/issue

Email: taighryancosupport@taighryanco.com

Once approved, a replacement will be issued. In some cases, a refund may be offered if a replacement is unavailable.

3. Limited Non-Defective Returns

All return requests must be initiated within 7 days of delivery.

In limited cases, non-defective items may be eligible for return within 7 days of delivery, provided that:

  • The item is unused, unworn, unwashed, and unaltered
  • The item is in its original condition
  • Return approval is received before sending the item back

Return shipping for approved non-defective returns is the customer’s responsibility.

Because our products are made to order, we reserve the right to decline non-defective return requests that fall outside these conditions.

All approved returns must be sent by mail to the return address provided after approval.

4. Order Changes or Cancellations

Because production begins quickly:

  • Orders can only be changed or canceled within 2 hours of purchase.
  • After that, production has likely started and changes or cancellations are no longer possible.

If you need to request a change, contact us immediately at:
taighryancosupport@taighryanco.com

5. Lost or Missing Packages

If your package is lost in transit:

  • We will open an inquiry with the carrier
  • We will replace the item at no cost if the carrier confirms it is lost

If tracking shows “Delivered” but you did not receive your package, please:

  • Check with neighbors / building management
  • Verify the shipping address
  • Wait 24–48 hours (carriers occasionally scan early)
  • Contact your local carrier office

Packages marked “Delivered” cannot be refunded, but we will assist however we can help locate the shipment.

6. Incorrect Addresses

If an order is returned due to:

  • An incorrect or incomplete address
  • Missing unit/apartment number
  • Recipient unavailable
  • Unclaimed package

We are unable to provide refunds.
Reshipment may be requested by covering the additional shipping cost.

7. Items Not Eligible for Return

Returns or exchanges are not accepted for:

  • Items that have been worn, washed, or altered
  • Incorrect size or color selections
  • Buyer’s remorse or change of mind
  • Customized or personalized items

All sales are considered final except as outlined in this policy.

8. Refund Eligibility

Refunds may be issued if:

  • The product arrives damaged or defective
  • The wrong item was sent
  • The order cannot be fulfilled by the manufacturer
  • A replacement is unavailable

Approved refunds are issued to the original payment method.

9. Refund Processing Times

Refunds are processed after return eligibility has been approved and, if applicable, the returned item has been received.

Once approved, refunds typically take:

  • 3–5 business days to process on our end
  • An additional 3–10 business days for your bank or payment provider to post

Processing times may vary depending on your financial institution.

10. Print-On-Demand Production Partners

We work with professional manufacturing partners to produce and ship our products. These partners assist with printing, quality control, and fulfillment.

All defect-related claims must include photos so we can file a replacement request with the appropriate production partner.

11. Contact Us for Support

If you have questions, concerns, or need assistance with an order, please contact us:

Taigh Ryan Co
Email: taighryancosupport@taighryanco.com
Website: https://taighryanco.com